Draft design preview by The Marketing Mate. Not the live website. Items marked [TO CONFIRM] need checking by We Care.

We Care acknowledges the Traditional Custodians of the land where we live and work, and pays respect to Elders past and present. Read our Acknowledgement

We Care logo We CareAboriginal and Torres Strait Islander Service for the Aged and Disabled (07) 3814 7245

Home / Get support

Get support or make a referral

Whether it’s for you, a family member or someone you care for, here’s how to start with We Care. If you’re unsure about anything, just call us on (07) 3814 7245.

Who can get help?

Home care is for people who are older, frail or have a disability. Our day respite service is for Elders and people with disability, and gives their carers a break.

My Aged Care

For older people. Aboriginal and Torres Strait Islander people can apply from 50 years of age; other people from 65.

My Aged Care 1800 200 422

Source: myagedcare.gov.au. [TO CONFIRM: We Care to check this wording]

NDIS

For people with a disability that affects how they take part in everyday life, who are under 65 when they apply and are an Australian citizen, permanent resident or Protected Special Category visa holder.

NDIS 1800 800 110

[TO CONFIRM: which NDIS supports We Care currently offers; the NDIS Commission register shows its NDIS registration as revoked (it was in force until 16 Sep 2025)]

How it works

  1. Register

    Contact My Aged Care or the NDIS. A family member, carer or health worker can help you do this.

  2. Ask for We Care

    They will refer you to our service at your request.

  3. We call you

    One of our friendly staff will contact you to talk about your needs and any contribution, and get you started.

Send us an enquiry or referral

Fill in what you can and we’ll call you back. Prefer to talk? Call (07) 3814 7245.

Design preview: this form is not connected yet and won’t send anything. [TO CONFIRM: who should receive form enquiries, and what details We Care needs for a referral]

In an emergency, call Triple Zero (000).

Who is the support for?
What would help? (tick any)

Thanks. This is a design preview, so nothing was sent. On the live site, We Care would call you back.

Common questions

How can I get these services?

If you meet the eligibility requirements, contact My Aged Care or the NDIS. They will place you on their portals, and we can then get your details and take it from there.

When will I receive a home care service?

Times of service will be discussed with you to best suit your needs. We will try to meet your expectations and needs. Sometimes service times may change depending on staff availability.

Will I have to pay?

A contribution for our services will be discussed with you at the time of your assessment.

Who gets priority for home care?

Home care is for people who are older, frail or have a disability. Many people ask for home care, but priority goes to people who need help the most and can’t get help from family or friends, or can’t make other arrangements.

Can a family member or health worker contact you for me?

Yes. A family member, carer or health worker can call us or use the form on this page. [TO CONFIRM: confirm We Care accepts referrals this way]

Your rights, feedback and concerns

We welcome and encourage feedback on our services.

Talk to us first

Please raise any concerns with us first on (07) 3814 7245. We will try to address your concerns quickly and respectfully.

Your rights

We respect your rights and responsibilities, and you will receive a copy of them when you sign up with us. We aim to provide the highest standard of care that meets your needs, and we keep working to improve our services. [TO CONFIRM: update to the Statement of Rights under the Aged Care Act 2024 and the current Aged Care Quality Standards; the old site names the Charter of Rights, Home Care Standards and HSQS]

If we can’t fix it

Numbers checked on the official websites, 29 Oct 2026. [TO CONFIRM: the current site lists 1800 550 552 and 1300 362 072, which look out of date]